This Citizen’s Charter is a compilation of the mandate, service standards and commitment of the officials, employees and workers of the City Government of Puerto Princesa with a pledge to provide fast, efficient, convenient and reliable public service to all the Puerto Princesans, tourists and guests. Pursuant to Republic Act No. 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”, this guideline aims to inform our clients the services we provide, the requirements for such and the processing time for each transaction. We are pleased to inform our constituents, that we have streamlined our services to make it easier and more client-friendly. To my co-public servants in the City Government, I appeal to all of you, to please let us inculcate in our hearts our sworn duties to the people and to the government. Let us always be reminded that we are here not only to work but more so to serve. It will be most appreciated if we will do our tasks not only with diligence and efficiency but most especially with sincere hearts and compassion. Let us all strive to give our best in everything we do and let this be our compass as we set sail in our goal to achieve our ultimate vision to improve the quality of life of every Puerto Princesans.
